Sales Policy

Payments

  • Payment Methods we accepts Visa, MasterCard, American Express and Discover.
  • There are also financing options and gift card method.
  • Credit and debit cards are subject to address verification by your financial institution.
  • If you have an error message after submitting your credit card information, please check to make sure that following information are correct :
    • Your name on the card
    • Billing address with your card issuer
    • Card number
    • Card type
    • Card expiration date
  • If you are still experiencing problems, please call your card issuing bank for details. We remind you that if you shop at titanofficefurniture.com, your information is safe and secure.


Returns & Exchanges

  • For all returning merchandise you must have RMA(Return Merchandise Authorization) authorized by us.
  • Customers will be responsible for both, the original delivery and the return shipping charges; the exception, you are returning merchandise to be exchanged for another product.
  • The product being returned must have all the original packaging and be in new resalable condition.
  • All office chairs can be returned or exchanged within 30 days.
  • The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window.
  • In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
  • All items not under the titan office furniture, a restocking fee of 20% will be add for any returns within 30 days of purchase.


To prepare returns:

  • Get your RMA number:
  • Send us an email, stating that you have read our return policy to info@titanofficefurniture.com
  • You can also call us to expedite this process at 888-848-2630
  • Returning merchandise must have a copy of your invoice, and RMA written on the box of retuning merchandise.
  • Choose the shipping company of your choice for return or call us to get a designated shipping company.
  • Call us back with the tracking number of the returning merchandise.
  • Product/merchandise must be insured for the possibility of damage/getting lost.


Easy Returns

  • Please call 1-888-848-2630 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
  • Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
  • Tape box securely and mark with appropriate shipping address.


How to get a Promotion code
  • Use your e-mail to sign up for our newsletter.
  • Our monthly promotional e-mail will be sent to your inbox within 28-48 hours.
  • If you have an interest in a specific model, please give us a call at (469) 782-2268. 
  • Please note, all promotion codes have an expiration date.

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